Shipping & Returns

Home Décor – We ship all home decor and smaller items through U.P.S or the United States Postal Service. Shipping on such items will incur an additional cost of 15% or higher.  The cost is based on the size and weight of your product as well as the state where your items will be shipped.  

Handcrafted Furniture - All furniture and larger pieces such as mirrors, side tables, dining room furniture, etc, ships out frieght via a 3rd party carrier. Shipping on these items is based on weight and dimension. Our larger pieces can be shipped anywhere in the continental USA via pallet.  The more pieces that fit on a pallet, the more reasonable your pricing will be. Give us a call or email us for a shipping quote at office@sofiasrusticfurniture.com

 Understanding Handcrafted Orders and delivery times - All of our Home Decor & Furniture items are made to order. Building, painting & finishing these one of a kind pieces by hand can take time. Because of this, turnaround is typically 4-8 weeks. Orders are put into production on a first come first serve basis. We do our very best to provide you with the best turnaround times possible.

Furniture Delivery-When you order furniture be sure to let us know if you need call-ahead service.This may be necessary, especially if you need to make arrangements to bring items into your home or store. The delivery driver is not responsible for bringing your items inside. If you require inside delivery please let us know and we can arrange this with the delivery company for an additional fee. 

Furniture Damages-It is very important that you check your order for damages before signing for the shipment (even if this means the driver has to wait). If you notice any damages to your items please make note of them on any paperwork you sign with the delivery company and, if at all possible, take photos. Once you do this, please contact us immediately so we can start a claim with the freight carrier on your behalf. Because, it is not feasible to transport large furniture back and forth across the country, we may ask you to have minor damages repaired and reimburse you upon final approval.

 

Please note our products are rustic. Items are proudly made by our artisans using knotty pine. Expect knots, variance in color, and natural cracks - as well as small edge “dents” or chips.  Product with damage to the face/lettering, large chipped exposed raw wood areas or damages from shipping are unacceptable and will be replaced immediately upon request, or credited to your next order. Notify us of ANY damages or discrepancies within 5 business days of receiving your order. In order to get quality products into your store, replacements or missing Items are put on high priority.

 

 

 

 

 

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